Our Core Values
We operate under a set of standards and principles, which together form our Core Values. These values define our business purpose and are represented by our commitment to:

Integrity: We will be honest and trustworthy with our customers, and with each other, and provide loan products that are in the customer’s best interest.

People: We promote teamwork, accountability and trust. We respect and appreciate diversity. We encourage an environment in which individuals are constantly challenged to achieve their best, have the opportunity to grow and are encouraged to find a balance between their personal and professional lives.

Customer Service: We are passionate about serving our customers at the highest level. We are dedicated to being a true Trusted Advisor to our customers by seeking to empathize with, and fully understand their fundamental needs.

Value: We bring meaningful value to our customers, business partners and shareholders by responsibly providing home loans of the highest quality.

Innovation: We creatively pursue continuous improvement.

Success: We will continue our efforts to grow and win responsibly in the marketplace.

By living these values, we are transforming the landscape of mortgage finance and intend to reach our strategic goals to be: 

• The leading retail home equity lender.
• Among the lowest cost originators and most profitable lenders in this sector.
• Recognized as the industry leader for delivering the highest loan quality, the highest degree of regulatory compliance, and the most responsible lending standards.

Reaching these goals will not be due to merely happenstance or good fortune. We will succeed because we, as a company of dedicated individuals, share a common belief that access to the dream of homeownership should be available to everyone.

View all current jobs with Countrywide’s Full Spectrum Lending Division.