In an environment of constant growth, there are two ways to work – by reacting to change or by planning for it. In Countrywide’s Loan Administration Division, we’re not only experts on growth and change, but we encourage our employees to embrace the concepts. From our humble beginnings in 1969 to becoming one of the top five mortgage loan servicers in the nation, we’ve constantly adapted our processes and ideas to create an environment where change is not only expected but welcomed. Our goal is simple – to provide exceptional customer service. So when we see an opportunity to improve upon our performance, we grab it.

Hard work is the backbone of our success, and exceptional efforts are recognized and rewarded through our Star Search Program. We hold ourselves to the highest standards of business and ethical conduct, and strive to be a company you can be proud to work for. Seven Principles have been established as the standard for employee behavior and values in Loan Administration. When our employees demonstrate integrity, are positive influences, agents of change, measure everything, know the details, maintain customer focus and envision growth, our division will continue to expand and thrive.

Our Seven Principles:

Maintain Customer Focus
Be an Agent of Change
Be a Positive Influence
Measure Everything
Envision Growth
Demonstrate Integrity
Know the Details